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Overview Customer Experience

  • Enterprise-class, multi-channel contact center
  • Supports social and mobile customers’ needs
  • Simplify complex contact center management
  • Get data and metrics your executive team needs

Get predictable monthly costs, pay-as-you-go flexibility and no more waiting on IT. The inContact Cloud Contact Center Platform builds interactive relationships anywhere—internal, outsourced or at home. With scalability and market-leading ingenuity, we make it easy to deliver the contact center experience of tomorrow, today.

"I can move agents from one skillset to another literally at the click of a mouse and impact my service levels right away."
Sarah McElwee, KBM Group
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