Forrester names NiCE a leader in CCaaS
The Forrester Wave™: Contact-Center-As-A-Service Platforms, Q2 2025 report results are in!
Read a complimentary copy of the 2025 Forrester Wave report.
NiCE Trust Center
Superior security, compliance and uptime while safeguarding your business.
Trust By Design
Welcome to the NiCE Trust Center, where we prioritize the safety and integrity of your data, customers, and business operations. With NiCE CXone Mpower, we understand that trust is the foundation of every successful customer engagement. It's not just about providing exceptional service; it's about ensuring every interaction is built on a secure, private, and reliable platform.
20+
Years of Cloud Contact Center Experience
25000+
Customers Worldwide
85+
Fortune 100 companies trust NiCE
The world’s best brands trust NiCE to power 15B+ interactions a year
NICELY Done: Securing Your Trust with Every Interaction
At NiCE, we're not just about technology but about building unbreakable bonds through trust, transparency, and commitment. Drawing from best practices and stringent international standards, we pride ourselves on delivering a cloud contact center solution that's reliable, secure, and seamlessly scalable. Our compliance portfolio and dedication set us apart, showcasing our mission to offer nothing less than the best in class in security, privacy, and service excellence.
NiCE AI
Code of Ethics
Trust in responsible, ethical AI with CXone Mpower, ensuring sensible use of AI in every feature. Explore the values that underpin our AI-powered capabilities & deliver intelligent automation while respecting human rights.
Service Level Agreement
NiCE ensures 99.99% availability, including maintenance for seamless 24/7 operation. With the only MOS SLA in the industry, our voice service is carrier grade, delivering superior service to both agents & customers.
High Availability Architecture
Global voice & data network designed with redundancy, fault tolerance & zero down-time in mind, including multi region and availability zone failover, available on AWS or Azure.
CXone Mpower Community Portal
The CXone Mpower Customer Community provides access to user groups, discussions & a robust knowledge base. An invaluable feature giving customers the ability to maximize the platform.
Compliance
& Security
Industry compliance and security with robust encryption, advanced threat detection and continuous monitoring to protect your sensitive data around the clock.
Monitoring & Event Management
Engineered with resilience and extensive failover capabilities at every layer, CXone Mpower is designed to guarantee consistent and reliable availability of all services.
Top ranked in customer reviews
Technical Security Architecture
CXone Mpower has state-of-the-art security in place to protect your data. The Technical Security Architecture (TSA) guide details how CXone Mpower secures your information and the applications that are part of the CXone Mpower suite. A technical overview of the material in this guide can be found on the general platform and data protections page. The TSA guide has two main sections. One section addresses how CXone Mpower secures information. The other section covers the layers of security that the platform has in place.
Securing Information
NiCE secures information at every step in the information life cycle, from creation to deletion. To do this, the platform classifies, processes, stores, and encrypts information according to regulatory requirements.
Security Layers
Several security layers work together to protect your data and the CXone Mpower, including Physical Security, Compute and Storage Practices, Network Security, Monitoring and Management, Compliance, and App Design.
